WorkspaceCMS plans are sized for a normal business website. Two different limits apply to CMS pages (standalone pages like your homepage, about, services, and location pages), and it is worth keeping them apart.
Your plan’s page limit. This is a plan entitlement, set out in Terms §1.4: Essentials 10 pages, Growth 25 pages, and unlimited pages on Premium and Ultra. Blog posts are unlimited on every plan and never count toward it, and neither do your Terms & Conditions or Privacy Policy pages. There is still no per-page billing and no overage: if you reach your plan’s limit, you can upgrade, or unpublish a page you no longer need.
The fair-use ceiling below. This is not a plan entitlement. It is a platform-abuse threshold that applies to the plans whose pages are uncapped, so that “unlimited” on Premium and Ultra still means a normal business website rather than an unbounded one. If your usage runs unusually far past the norms below, we’ll reach out to right-size your plan rather than quietly absorb it or surprise you on a bill.
“Unlimited” Management — What It Means
Our plans advertise “unlimited” content updates, image swaps, location edits, gallery additions, blog publishing, and templated page additions. We mean this in good faith: we do not meter, throttle, or surcharge in-scope CMS management work submitted via your CMS dashboard.
We do reserve the right to apply common-sense limits under this Fair Use Policy:
- On a plan with uncapped pages, a site running past ~500 pages, ~25 GB of storage, or ~50 deploys/day may be asked to move to a custom enterprise arrangement. (On Essentials and Growth the plan limit in Terms §1.4 is reached first, and it simply stops further publishing rather than triggering a review.)
- Sustained, anomalous ticket volumes (more than 5× our observed median for comparable accounts in the same tier, sustained over 60 days) may trigger a conversation about right-sizing your plan.
- Requests that fall outside the scope of “CMS management”, listed in our SLA at /sla, are not part of “unlimited” and require a separate quote.
We won’t surprise you. If your usage approaches a limit, we’ll reach out to talk about options before any change to your service.
Blocker tickets. Tenants can mark a ticket as a blocker in the CMS dashboard for issues stopping the site from functioning (site down, login or payment broken, forms not submitting). We honor every reasonable blocker designation at face value, including ones that turn out, on inspection, not to meet the in-scope criteria. The full blocker definition, tier-graded turnaround targets, and the fair-use guardrail against sustained misuse live in the Service Level Agreement.
5.1 What “unlimited” and “advisory” mean
“Unlimited” and “advisory” allowances assume normal use for a single business website on the Customer’s tier. The plan you select reflects how we size capacity (bandwidth, AI Credits, build minutes) for that profile. Where a plan states a published CMS page limit, that limit is set by the plan under Terms §1.4 and is not a fair-use judgement: this policy neither raises nor lowers it.
5.2 Review triggers
We may review, and after notice may throttle, rate-limit, require an upgrade, or apply custom pricing to, any tenant exceeding any of:
- 25 GB stored assets/data;
- 50 production deploys per day; or
- Sustained bandwidth/request volume materially above the tier norm (see your tier in the allowances table).
5.3 Throttling measures
Throttling measures include rate limiting, reduced image optimization, increased cache TTL, or static fallback, applied to protect platform stability and other tenants, with notice where practicable.
How we communicate review actions
- First, an automated email to the workspace owner with the meter that’s exceeded and a recommendation (upgrade, custom quote, or one-time burst allowance).
- A response window (usually 14 days) before any throttle takes effect, unless the situation puts the platform or other tenants at risk.
- A real follow-up from the 1Digital® team. We don’t off-board you to a chatbot for a Fair Use conversation.