Your colors
Set the widget color and the chat button's title to match your site.
AI CHAT AGENT · YOUR FRONT DESKAn AI chat agent that answers your customers.
An AI chat agent that answers your customers.
Even at 2 a.m.
An AI agent in the chat box on your website. It answers visitor questions from what you tell it about your business, collects their contact details, and hands off to your team whenever a person should take over. On plans with online booking, it books appointments too.
- Answers visitors 24/7
- Collects name, email and phone
- Your team can take over any chat
New chat leadName, email and phone collected
Answered instantlyFrom your knowledge base
How it works
Set it up in an afternoon. It works every night.
Tell it about your business
Your name, phone, address and hours are filled in for you. Add your services and common questions, or let it read your website.
Make it look like yours
Pick a color, a name, an avatar and a greeting. Choose a personality, from professional to friendly.
Switch it on
The chat button appears on your site. Visitors get answers any time, and you get an email when a new chat starts.
Answers while you are busy
Questions get answered, even when nobody is at a desk.
Overnight, on weekends, or while your team is out on a job, visitors still get a quick, friendly answer. And when they want to talk to a person, the chat collects what your team needs to call them back.
Do you do emergency repairs on weekends?
Yes, we offer emergency service seven days a week. Would you like someone from the team to call you back?
Yes please.
Great. What name and phone number should they use?
What it knows
It answers from your business, not from guesswork.
The chat agent answers from a knowledge base you control: your services, hours, prices if you want to share them, and the questions customers ask you every week.
- Starts pre-filled with your business name, website, phone, email, address and hours.
- Add your services and FAQs in plain words, and edit them any time.
- Or let it read your website: a focused crawl reads up to 20 of your pages, or a deeper one up to 75. You review what it found before anything is added.
- It never makes things up. If the answer is not there, it says so and points the visitor to your team.
- It only talks about prices when your knowledge base gives them.
Every chat is a lead
It collects the details you need to follow up.
Most visitors leave without filling in a form. The chat gives them an easier way to reach you, and makes sure you can reach them back.
- Turn on Lead Capture and visitors give their name and email, plus phone and company if they like, before the chat starts.
- The assistant already knows those details, so it never asks twice, and it asks what they are looking for.
- Your team gets an email for each new chat with the visitor's details and the page they were on.
- Every chat also shows up in your Leads Inbox, next to your form fills and booking requests.
- Obvious spam is hidden automatically. Your own team is never filtered.
Your team, when it matters
Step in yourself, or let your team answer everything.
The AI handles the everyday questions. Your team can read every conversation and reply from the dashboard whenever a person should take over.
- Reply to any conversation from the chat inbox. The visitor sees your answer in the same chat window.
- Set handoff phrases like “speak to a human”. When a visitor uses one, the assistant offers to connect them with your team.
- Prefer people only? Switch to Team replies. The AI stays quiet, your team answers every message, and no AI credits are used.
- Filter conversations by open, closed or spam, and search a directory of every lead the chat collected.
- See conversations, open chats, leads captured and AI-handled chats at a glance.
A website chat agent that books appointments
Visitors can book right in the chat.
On plans with online booking, switch on chat booking and a visitor can simply ask for a time. The assistant checks real availability, offers open times, takes their details and books it. It never says someone is booked unless the booking went through. See how chat booking works.
Branded to your site
It looks and sounds like your business.
Your greeting
Choose the first thing visitors read, like “Hi! How can we help you today?”
A name and a face
Give the assistant a name and pick an emoji or upload an image as its avatar.
A personality
Six presets: professional, friendly, witty, empathetic, concise or sales-focused. Add your own instructions on top.
A gentle nudge
After a delay you choose, a small message invites idle visitors to chat. Once per visit, or never.
Pricing
Add it to your plan, or buy it on its own.
Included on Premium and Ultra. An add-on on every other plan, billed on your existing WorkspaceCMS subscription. On Growth, Premium and Ultra each AI reply to a visitor uses 1 AI credit from your plan’s monthly allowance: 400 on Growth, 1,200 on Premium and 1,600 on Ultra. On Essentials the $69/mo add-on includes up to 2,000 AI replies a month that never touch your AI credits, and booking from the chat needs Growth or above. Replies your team writes never use credits, and neither does Team replies mode.
A 1Digital client without a WorkspaceCMS website? Add it from your client portal for $49/mo. Having it read your website to build the knowledge base also uses AI credits, and the cost shows on the button before you start. See what every AI action costs.
Keep the website you have. You get a slim WorkspaceCMS account with only the chat in it, billed monthly.
AI Chat on its own
$79/mo
- Up to 2,000 AI replies to visitors a month
- Answers from a knowledge base you control
- Collects name, email and phone, and emails your team
- Read and reply to every chat from your dashboard
- Works on any website: paste one line of code
Pay by card with Stripe. Cancel any time from your dashboard; the chat keeps answering until the end of the month you paid for.
Past 2,000 AI replies in a month, new chats wait in your dashboard for your team to answer. Booking from the chat needs a WorkspaceCMS website plan; compare every plan.
Browse every tool. Meet every WorkspaceCMS AI agent.
AI agents are not free to run. Depending on your plan, an agent uses the AI credits your plan includes each month, up to that monthly limit, and some agents, such as the AI Receptionist and Signal, are add-ons with their own monthly price.
FAQAI chat questions,
AI chat questions,
answered.
What does the AI chat agent actually know about my business?
Only what is in its knowledge base. It starts with your business name, website, phone, email, address and hours, and you add your services and FAQs. You can also have it read your website to fill the knowledge base in, and you review the result before it is used. It does not learn from anywhere else.
What happens when it does not know the answer?
It says so and suggests the visitor contact your team, rather than making something up. It also will not quote prices unless your knowledge base includes them. You can read every conversation and reply yourself from the dashboard.
Can my team reply instead of the AI?
Yes. Your team can reply to any conversation from the chat inbox, and the visitor sees the reply in the same chat window. If you would rather people answered everything, switch the widget to Team replies and the AI does not reply at all.
Can the chat agent book appointments?
Yes, on plans with online booking. It checks real open times, offers them, takes the visitor's details and books it, and it never tells anyone they are booked unless the booking went through. That means Premium and Ultra, or Growth with the $49/mo add-on. Essentials does not include online booking, so on Essentials the chat answers questions and collects contact details but cannot book.
Is it a chatbot or an AI agent?
It is an AI agent. A basic chatbot follows a script. This one answers from your knowledge base, collects the visitor's details, emails your team, and on plans with online booking it checks real open times and books the appointment itself. It is one of the WorkspaceCMS AI agents, alongside the AI Receptionist, Blog Autopilot, Social Automation, Signal and Sage. AI agents are not free to run. Depending on your plan, an agent uses the AI credits your plan includes each month, up to that monthly limit, and some agents, such as the AI Receptionist and Signal, are add-ons with their own monthly price.
How much does it cost?
It is included on Premium and Ultra, and available as a $49/mo add-on on Growth, where each AI reply to a visitor uses 1 AI credit from your plan's monthly allowance. On Essentials it is a $69/mo add-on that includes up to 2,000 AI replies a month, which never use your plan's AI credits. Replies your team writes never use credits. Without a WorkspaceCMS website you can buy it on its own for $79/mo. Growth is $110/mo more than Essentials and adds online booking (so the AI Receptionist and AI chat can book appointments), Google reviews on your site, Sage, Google Analytics and Search Console connections, and more pages designed for you.
Does it work on Facebook, WhatsApp or text messages?
No. The chat widget lives on your website. Visitors chat with it there, and your team answers from the WorkspaceCMS dashboard.
Is this the same as Sage, the AI agent in my dashboard?
No. The AI Chat Widget is the AI agent that talks to the people who visit your website and turns them into leads and bookings. Sage is a separate AI agent in your dashboard that talks to you and your team about your traffic, searches, reviews and leads. Visitors never see Sage. Sage comes with Growth, Premium and Ultra.
Will I be told about new chats?
Yes. When a new chat starts, an email goes to your team with the visitor's name, email, phone and company if they gave them, and the page they were on. Everyone with owner or editor access is added automatically, and you can change the list.
Front desk and back office
The chat talks to your customers. Sage talks to you.
WorkspaceCMS comes with a team of AI agents. This page is about the one on your website. Sage, the AI agent in your dashboard, helps you run the business behind it.
- You are here
Your front-desk AI agent
AI Chat Widget
Talks to: Your website visitors
Works every day, around the clock, turning visitors into leads and bookings.
- Answers visitor questions from what it knows about your business
- Collects names, emails and phone numbers, day or night
- Books appointments right in the chat, on plans with online booking
- Hands the conversation to your team whenever you want to step in
Included on Premium and Ultra · $49/mo add-on on Growth · $69/mo on Essentials
Your back-office AI agent
Sage
Talks to: You and your team, in your dashboard
Helps you run the business behind the website, using your own numbers.
- Answers from your Google Analytics, Search Console, reviews and leads
- Tells you why traffic changed and which pages need work
- Suggests fixes like a better page title, and applies them when you click
- Passes anything it cannot do to our team, with bigger changes quoted first
Included on Growth, Premium and Ultra: uses your plan's AI credits
Meet Sage
More tools
See what else your site runs on.
Every tool lives in the same dashboard as your site. Here are the others, each with its own walkthrough.
- Every planPage editor We build your pages. Edit any of them with a live preview, publish when ready, and send a preview link for sign-off.
- Premium and UltraDeveloper API and MCP Read your site over REST, stage drafts from your own code, or connect Claude, ChatGPT, Cursor or VS Code. A person always publishes.
- Premium and UltraSocial Automation An AI agent that writes and designs Instagram posts from your own site, reviews and brand. You approve each one, or let them post on schedule.
- Every planSEO tools Weekly speed and health checks, page titles, schema, sitemap, redirects and alt text, handled for you.
- Premium and UltraAI Visibility Tracker An AI agent that checks whether ChatGPT and other AI assistants name your business, and who they name instead.
- Premium and UltraAI Visibility Autopilot Monthly scans of five AI tools for your tracked questions, with a score, trends, a leaderboard and gap drafts you approve.
- Premium and UltraBlog Autopilot An AI agent that learns your brand voice, writes articles on your schedule, and waits for your approval before anything publishes.
- Every planForms & leads Build forms, get an email for every fill, and see every lead in one list.
- Growth and upSage, your back-office AI agent Helps you run the business: ask about your traffic, searches, reviews and leads, and get answers from your own data.
- Growth and upBooking & scheduling Customers book on your site day or night, with team calendars on Google Calendar or Calendly.
- Growth and upGoogle reviews Your Google reviews on your site, synced every day, plus review-request emails.
- Add-on, any planCall tracking A tracking number per ad or source, every call recorded and transcribed.
- Add-on, any plan or on its ownAI Receptionist An AI agent that answers your calls when nobody picks up or after hours, takes messages, and books appointments on Growth and up.
- Add-on, any planBusiness email Email at your own domain, like you@yourbusiness.com, with mailboxes you create and manage from your dashboard.
- Add-on, Growth and upSignal lead hunting An AI agent that finds people on Reddit, forums, YouTube, LinkedIn and X asking for what you sell, and puts them in your dashboard as leads.
- Lead Follow-up on Growth and up, Missed Call Follow-up with Tactly. Priced per email in AI creditsAI agents Lead Follow-up replies to your website forms and Missed Call Follow-up picks up the calls the receptionist could not finish. You approve each email.
- Growth and upMulti-location A page for every location, and a store locator that finds the nearest one.
Everything every plan includesEvery tool, shown in fullCompare plans
AI chat for your websiteStop losing visitors after hours.
Stop losing visitors after hours.
Get a site with AI chat built in.
Sign up online and we build your site for you. The AI Chat Widget is included on Premium and Ultra, a $49/mo add-on on Growth, or a $69/mo add-on on Essentials.
Want to compare plans first? see pricing