Callers who hung up still hear from you
If a caller gave an email while booking, they get a short recap of what they asked and your booking link, so they can pick a time without calling back.
AI AGENTS · MISSED CALL FOLLOW-UP · PART OF TACTLYA call that did not finish
A call that did not finish
still gets a follow-up.
Part of Tactly, the AI Receptionist. When Tactly cannot finish a call, Missed Call Follow-up emails the caller a short recap and your booking link if they gave an email while booking, and puts the call on your call-back list with a suggested opening line. You approve the email before it is sent.
- Requires a Tactly plan
- Included with Tactly, no extra subscription
- You approve before anything is sent
- Email only, no texts
Missed Call Follow-up · Joe's PlumbingApprove this recap to Dave?
Call at 6:42 pm · hung up before booking Dave called about a water heater that is leaking and wanted someone to take a look.
Hi Dave,
Thanks for calling Joe's Plumbing this evening about your water heater. Sorry we did not get you booked before the call ended.
You can pick a time that suits you here:
Book a time with Joe's Plumbing
Nothing is sent until you approve it.
TactlyAI Receptionist
Requires Tactly, the AI Receptionist.
Missed Call Follow-up works from the calls Tactly answers, so it needs an active Tactly plan (from $49/mo) or a 7-day free trial. It is included with every plan. A WorkspaceCMS account without Tactly cannot turn it on; add Tactly from Add-ons in your dashboard.
What you get back
The calls that slipped away come back to you.
Some calls end before the job is booked. This agent makes sure those callers hear from you, and that you know who to ring.
A call-back list you can work through
Every call the receptionist could not finish lands on one list, with a one-tap call button. No digging through voicemails and summaries.
Something to say when they pick up
Each call on the list comes with a suggested opening line based on the call, so returning it takes less thought.
Nothing goes out without you
The recap email waits for your approval by default. Switch to Send automatically once you trust what it writes.
How it works
Three steps, starting from a call that did not finish.
Turn it on in Tactly
With Tactly answering your calls, open Agents in your Tactly dashboard and confirm the sender name (your business name) and the email where customer replies should go.
A call does not finish
The caller hung up early, left a message, or a booking did not go through. The agent picks the call up from there.
You follow up
If the caller gave an email while booking, you approve a recap with your booking link. Either way the call is on your call-back list, ready to return.
Your call-back list
Every unfinished call, in one place.
A call goes on the list when:
- The caller hung up before the call was done.
- The caller left a message instead of booking.
- The caller tried to book and the booking did not go through.
Call-back list Today
Dave R.
Hung up before booking · leaking water heater
Suggested opening lineHi Dave, it's Joe's Plumbing returning your call about the water heater. Is it still leaking?
Ana M.
Left a message · quote for a bathroom remodel
Suggested opening lineHi Ana, this is Joe's Plumbing. You left us a message about a bathroom remodel. Do you have a minute?
You stay in charge
You approve before anything is sent.
An agent writes the email. You decide whether it goes. Nothing reaches a customer until you say so, unless you choose to let that agent send on its own.
- Ask me first is the setting every follow-up agent starts on. Each email waits in an approval email to you, and goes only when you approve it.
- Prefer hands off? Switch that agent to Send automatically. You can switch back at any time.
- Set a monthly AI credit cap. When the agent reaches it, it pauses and tells you.
- The run log lists every run and what it cost. A results line on the card shows how the month is going.
Pricing
Included with your Tactly plan, no separate subscription.
Missed Call Follow-up comes with every Tactly plan (from $49/mo), with no separate subscription. Each recap email uses a few AI credits from the allowance your account already has. The agent's card shows the cost per email before you switch it on, and you set a monthly cap so it can never use more than you planned. See Tactly's plans.
FAQMissed Call Follow-up,
Missed Call Follow-up,
answered.
Do I need Tactly to use it?
Yes. Missed Call Follow-up is part of Tactly, the AI Receptionist, and it only works from the calls Tactly answers. You need an active Tactly plan (from $49/mo) or a Tactly free trial. A WorkspaceCMS account without Tactly cannot turn it on.
I already have WorkspaceCMS. Can I use it?
Yes, once you add Tactly to your WorkspaceCMS account. Add the AI Receptionist from Add-ons in your dashboard, and Missed Call Follow-up appears on your Agents page.
Which calls does it follow up on?
Calls the AI Receptionist could not finish: the caller hung up early, left a message, or a booking failed. Calls that ended with a booking do not need it.
What if the caller did not give an email?
Then no email goes out. The call still goes on your call-back list with a one-tap call button and a suggested opening line, so you can ring them back.
Does it text the caller?
No. Missed Call Follow-up sends email only, and the rest is your call-back list.
Do I have to approve each recap email?
That is the default. Ask me first means every recap waits for you, and you can edit the subject and message before you send it. Switch to Send automatically if you would rather it went straight out.
How much does it cost?
Included with your Tactly plan, no separate subscription. There is no separate subscription. Each recap email uses a few AI credits from the allowance your account already has, and the agent's card shows the cost per email before you turn it on. You set a monthly cap, and when the agent reaches it, it pauses and tells you. The call-back list itself uses no credits.
New to Tactly? See how the AI Receptionist answers your calls, or see every AI agent.
Follow up on every call
that did not finish.
Missed Call Follow-up is part of Tactly. Already on Tactly? Switch it on from the Agents page in your dashboard. New to Tactly? Start a free trial and it is there for you.
Get Tactly Already on Tactly? Turn it on
Want us to run it for you?
1Digital, the team behind WorkspaceCMS, can switch these agents on and run them for you. Talk to 1Digital.