A storefront for large Shopify and BigCommerce catalogs.
Without a year-long build.
A big-catalog storefront used to mean a long custom project. eCommerce Scale gives your Shopify or BigCommerce store an expanded semi-custom storefront with 3 looks and 15 page types, up to 5 integrations done for you, weekly AI Visibility scans, priority support and a monthly working session with our team.
2,000AI credits a monthabout 66 full-length blog posts or 1,000 SEO rewrites a month. How credits work →
A WorkspaceCMS site connected to your store, not a theme
Your new storefront is a website our team designs, builds and hosts on WorkspaceCMS, then connects to your Shopify or BigCommerce store. Nothing is uploaded to your store as a theme. Products, collections, search and cart come live from your store, and shoppers check out on Shopify or BigCommerce as they do today.
- Connect your storeYou connect your Shopify or BigCommerce store from the Store tab in your WorkspaceCMS dashboard. That connection is how your new site reads your catalog.
- Design your storefrontOur designers create looks for your storefront in WorkspaceCMS, styled to your brand, and you choose the one we build.
- Build and launch the siteWe build your WorkspaceCMS site in that design, connected to your store, and launch it when you approve. Then we manage it every month.
For large catalogs and brands that need more room
More design, more integrations and more AI, with a monthly working session with our team.
Large and complex catalogs
Many departments, deep collections and product pages that need more designed layouts than a smaller store.
Brands with several tools to connect
Up to 5 standard integrations done for you, such as reviews, loyalty or a help desk, on top of tracking, email sign-up and chat.
Teams that want a standing session
A monthly working session with our team, up to 60 minutes, and the priority support queue.
Everything in eCommerce Scale
We design, build and manage the storefront. You keep running your store: products, orders, inventory, customers, checkout, shipping and taxes stay in Shopify or BigCommerce.
- Everything in Growth, plus:
- Expanded semi-custom design and build: 15 page types, 3 looks, 3 rounds of design changes
- 5 new landing or category pages built for you every month
- 2,000 AI credits a month, up from Growth’s 1,200
- Weekly AI Visibility scans, not just monthly (a $99/mo add-on on Growth), plus 10 gap articles a month
- Up to 5 standard integrations, done for you
- The priority support queue
- A monthly working session with our team, up to 60 minutes
- Newsletters free to 1,000 subscribers
- 8 logins, add more for $10/mo each
Included
- Lead Follow-up
- AI Chat Widget
- Blog Autopilot
- Social Automation
- AI Visibility Tracker
- Newsletters
- Product Page Writer
- Sage
Newsletters free to 1,000 subscribers. Agents use your AI credits.
Paid add-ons
No page limit · products and blog posts never count
Never hire a designer again. Your storefront gets a new look every 2 years, free.
A redesign is usually a new agency project and a new bill. On a store plan it comes with the plan: every 2 years after your storefront goes live, we redesign it with a fresh look, built from the products and content you already have. As long as you are on a plan, design is handled for you.
- LaunchYour storefront goes liveDesigned and built for your brand on your plan.
- 30 days beforeTell us you are readyAsk about 30 days ahead of your 2-year mark and we reserve your build slot.
- Month 24We redesign it, freeA new look across your plan's page types, at no extra charge.
- Every 2 yearsAnd againThe same offer at every 2-year mark, for as long as you stay on a plan.
Redeeming starts a new 12-month term at your current rate. One redesign per 2-year mark; a skipped one does not carry over. eCommerce Enterprise is designed from scratch in Figma, so design refreshes are scoped and scheduled with your project manager as part of your agreement rather than on a fixed 2-year cycle. See the terms →
Expanded semi-custom design and build, included
Fifteen page types designed for your brand, with 3 looks to choose from and 3 rounds of design changes. Designed and built for your brand by our team, not a template, and included in your monthly plan with no setup fee.
- 1Mockup
A mockup of your homepage and key pages, designed for your brand on our semi-custom system.
- 2Design changes
You pick a look and send your changes. We revise it in rounds until it is right.
- 3Mobile checks
Every page checked on phone, tablet and desktop, with your products, collections and cart live from your store.
- 4Launch
We launch the storefront, connected to your store. After that, your changes are made for you on your plan.
Most storefronts go live in weeks, usually 3 to 4. Weeks is a typical timeline; actual timing depends on your integrations and how quickly feedback and approvals come back.
Every feature on Scale, line by line
The same detail as the comparison on our pricing page, for this plan only.
Price, AI credits and redesigns
- Monthly price
- $1,299/mo
- AI credits / month
- 2,000
- Always Fresh: free storefront redesign
- Every 2 years
AI agents
- AI chat agent
- Included, uses credits
- Lead Follow-up
- Included, uses credits
- Product Page Writer
- Included, uses credits
- Sage
- Free help; data questions use credits
- Blog Autopilot
- Included, uses credits
- Social Automation
- Included, uses credits
- AI Visibility Tracker
- Weekly scans
- AI gap articles
- 10 a month, then credits
- Newsletters, free to
- 1,000 subscribers
- Signal
- Add-on, per scan
- AI Receptionist
- Add-on from $49/mo
Your store
- Products, collections and cart live from Shopify or BigCommerce
- Checkout, payments, shipping and taxes stay on your store
- Build hours
- 60
- Design
- Expanded semi-custom
- Looks to choose from
- 3
- Page types designed
- 15
- Rounds of design changes
- 3
- Pages on your site
- Unlimited
- New landing or category pages a month
- 5
- Integrations done for you
- Up to 5
- Developer API
Getting found
- Product, collection and page SEO at launch
- Google Analytics + Search Console
- Monthly content audit
- Monthly progress report
- SEO & AI growth campaign
- Add-on
Leads and customers
- Lead inbox with instant alerts
- Google reviews on your site
- Lookbooks and galleries
- Online booking
Working with us
- Changes made for you
- In 1 business day
- If your site is down
- Within 4 business hours
- Logins included
- 8
- Extra logins
- $10/mo each
- Dedicated success contact
- Priority support queue
- Monthly working session, up to 60 minutes
Included on every store plan
- Unlimited changes made for you Send any change as a ticket, we make it on your plan's turnaround.
- Unlimited edits yourself Change any headline, image or collection yourself, or ask the AI agent.
- SEO and AI visibility built in Product, collection and page SEO, structured data and a sitemap.
- Speed and health checks Weekly, so a slow or broken page is caught early.
- A Monday summary email What happened on your site last week, in one email.
- Tracking tags and a cookie banner GA4, Google Ads, Meta and Bing, connected for you.
What we connect for you on Scale
Your store stays the system of record. We connect the marketing tools around it, done for you.
- GA4 and Google Tag ManagerPurchase and revenue events are switched on in your store's Google channel, and we link the two so sales show up.
- Meta PixelPage views and leads on the site. Add-to-cart and purchase events come from your store's Meta channel.
- Google Ads conversion trackingLead conversions on the site. Purchase conversions come from your store's Google channel.
- Klaviyo or Mailchimp sign-up forms and pop-upsCart and post-purchase flows run in their own store app.
- Contact and lead formsSpam protection, notification emails, autoresponder and Mailchimp list push.
- Your chat widget, or our AI chatIntercom, Tidio, Podium, Gorgias and the like, or the WorkspaceCMS AI chat.
- More standard integrations Up to 5Any other tool that installs with a script or an existing Shopify or BigCommerce app, such as reviews, loyalty or a help desk.
- Developer API
Stays in your store
Your Shopify or BigCommerce store keeps doing these. Nothing to rebuild, and nothing we can break.
- Inventory and stock levels, live on your storefront
- Shipping rates and taxes
- Checkout, payments and customer accounts
- Subscriptions (Recharge, Shopify Subscriptions)
- Marketplaces (Amazon, eBay, Walmart, Google Shopping)
- Cart and order-based email flows (Klaviyo's store app)
- Your catalog, customers and order history, with nothing to migrate
- ERP and CRM syncs for products, customers and orders, connected to your store
Quoted separately
Scoped with you first, always a written quote.
- Simple read-only API feeds (reviews feed, store locator)
- Sending form leads into your CRM
- Showing ERP data on your storefront (B2B pricing, warehouse stock)
- Product configurators and fitment finders
- Custom APIs, middleware or apps
Storefronts built at the Scale level
Demo stores on our platform with a working cart, so you can click through a real storefront. They are demos, not client sites.
Forge Industrial SupplyIndustrial SupplyNet-30 Quote BuilderView demo store ↗
Apex PerformancePerformance Auto PartsVIN-Verified FitmentView demo store ↗
Fret & Fadermusical instruments & pro audioFull Instrument Department NavView demo store ↗
Foundry Print Co.Print on DemandDesign-Your-Own Configurator + Creator StorefrontsView demo store ↗
Granite Ridge OutfittersTactical GearShop-by-Mission Grid + Compliance-Aware MerchandisingView demo store ↗
Pay for more only when you use more
The same usage add-ons on every store plan, switched on from your dashboard.
- Extra AI creditsBilled per credit past your allowance, with a monthly cap you set.
- Signal$20 a scan, or 15 scans for $249/mo.
- AI ReceptionistStarter $49, Pro $99 or Growth $199 a month.
- Sage credit pack2,000 credits for $99/mo.
- More AI Visibility questions+30 questions for $25/mo ($59/mo with weekly scans).
- Weekly AI Visibility scans$99/mo on Launch and Growth, included on Scale.
- Bigger newsletter listsFrom $29/mo for 2,500 subscribers.
- Call trackingFrom $25/mo.
- Business email$6/mo per mailbox.
Guarantee, billing and platform fees
30-day money-back guarantee. Launch, Growth and Scale come with a 30-day money-back guarantee. Your 30 days start the day we deliver your final round of design revisions, and your store launches inside that window. Cancel before then, or within those 30 days, and we refund every plan payment in full. eCommerce Enterprise is not covered and is non-refundable. How it works →
Always Fresh, a free redesign every 2 years. Launch, Growth and Scale include Always Fresh: a free redesign of your storefront 24 months after it goes live, with a new look at your plan's page types, using your existing products and content. Just ask us 30 days ahead to reserve your slot. Redeeming starts a new 12-month term at your current rate. How it works ↑
Billed monthly on a 12-month term. The storefront design and build is included, with no setup fee. After 12 months the plan continues month to month. Read the terms →
Platform fees are separate. Your Shopify or BigCommerce subscription, apps, transaction and payment-processing fees, and any other third-party costs are billed by those providers and paid by you. Your plan covers the storefront: design and build, integration with your store, your plan's features, and ongoing support and management.
Shopify and BigCommerce are trademarks of their respective owners. Logos are shown to identify the platforms these plans work with.
Questions about eCommerce Scale
What is included in eCommerce Scale?
Everything in Growth, plus an expanded semi-custom design (15 page types, 3 looks, 3 rounds of design changes), 5 new landing or category pages a month, 2,000 AI credits a month, weekly AI Visibility scans, 10 AI gap articles a month, up to 5 standard integrations, the priority support queue, a monthly working session with our team and 8 logins.
Does Scale work for Shopify Plus and BigCommerce Enterprise stores?
Yes. Shopify Plus and BigCommerce Enterprise stores can start Scale online like any other store. Checkout, payments, price lists and the platform features you use stay in your store admin; we design, build and manage the storefront in front of them.
What happens in the monthly working session?
Up to 60 minutes with our team each month to review what is working, plan new pages and collections, and agree the next changes for your storefront.
When is Enterprise a better fit than Scale?
If you want every page designed from scratch in Figma, sell on a platform other than Shopify or BigCommerce, need ERP or custom integrations, or are migrating your store. Enterprise is scoped with you on a call and then quoted.
Who runs the store on eCommerce Scale?
You do. Products, orders, inventory, customers, checkout, shipping and taxes all stay in your Shopify or BigCommerce admin. WorkspaceCMS covers the storefront in front of them: our team designs, builds and manages the pages shoppers see and keeps them fast and easy to find.
How soon can a storefront on eCommerce Scale launch?
Typically in weeks, often 3 to 4. You review a mockup of your homepage and key pages, we work through your design changes, check every screen on mobile and then launch it, connected to your store. Weeks is a typical timeline; actual timing depends on your integrations and how quickly feedback and approvals come back.
What does the eCommerce Scale money-back guarantee cover?
Every plan payment. Launch, Growth and Scale carry a 30-day money-back guarantee that starts on the day we deliver your final round of design revisions, and your storefront launches inside that window. Cancel before it starts or during those 30 days for a full refund.
Does eCommerce Scale include a redesign later on?
Yes. It comes with Always Fresh: 24 months after your storefront goes live, we redesign it for free, with a new look at your plan's page types built around your existing products and content. Ask us 30 days before the 2-year mark to reserve your slot. Redeeming starts a new 12-month term at your current rate.
Do Shopify or BigCommerce charges come out of the eCommerce Scale price?
No, they are separate. Your platform subscription, apps, and transaction and payment-processing fees are billed to you by Shopify or BigCommerce. The plan price covers the storefront itself: its design and build, the connection to your store, the features on your plan and the ongoing management.
What are the billing terms for eCommerce Scale?
A monthly charge on a 12-month term, with the storefront design and build included and no setup fee. Once the first 12 months are done, the plan carries on month to month.
Which page types are designed on eCommerce Scale?
Fifteen, with 3 looks to choose from and 3 rounds of design changes, for catalogs that need more layouts than a smaller store.
How does the priority support queue work on Scale?
Scale requests go ahead of the standard queue, and changes are made within 1 business day.
How many new pages are built each month on Scale?
Five landing or category pages a month, on top of unlimited changes.
Which integrations can Scale connect?
Tracking, email sign-up and chat, plus up to 5 standard integrations such as reviews, loyalty or a help desk, and the Developer API.
How many AI gap articles come with Scale?
10 a month, from weekly AI Visibility scans. More draw from your 2,000 monthly AI credits.
How many newsletter subscribers are free on Scale?
1,000. Bigger lists are a monthly add-on.
How many people can log in on Scale?
8 logins are included, and you can add more.
The other store plans
Ready for a storefront built for your brand?
eCommerce Scale, $1,299 a month. Your storefront is designed and built on your plan, and we manage it from there.