An AI receptionist for dental practices, for the calls your front desk misses.
Your front desk is checking someone out while the phone rings. The receptionist answers, books the cleaning, and leaves your team a note.
Try it live: call (305) 928-1811. Tactly answers our own line, so you hear exactly what your callers would.
7-day free trial with 30 minutes included. No credit card to start, cancel anytime. Learn more at Tactly.ai
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- Brightway Family Dental, I'm the office's virtual assistant. This call may be recorded. How can I help you?
- I'd like to book a cleaning for me and my son. Do you take PPO plans?
- Yes, PPO plans are on the office's list. Would back-to-back appointments on the same day work?
- Checking the calendar for open times
- I have Tuesday at 4:00 and 4:45, back to back. Shall I book both?
- Booked: Cleaning, Tue 4:00 pm
- Booked: Cleaning, Tue 4:45 pm
What does an AI receptionist do for dental practices?
For a dental practice, the AI receptionist answers when the front desk is busy with patients, at lunch and after hours. It answers questions about hours, location and the insurance plans you list in your notes, books cleanings and new patient visits into open times on your calendar, takes messages for anything clinical, and gives no medical advice.
Why missed calls cost dental practices so much
A dental front desk does three jobs at once: greeting the patient at the counter, checking someone out, and answering the phone. The phone usually loses.
Many patients call to book on their lunch break or after work, which is exactly when your office is at lunch or closed. A caller who reaches voicemail often books wherever answers next.
The receptionist covers those hours without a second hire. It books the routine visits, writes down everything else, and keeps your schedule full without your team stepping away from patients.
What it does with the calls dental practices get
New patients
It welcomes them, answers what to expect at a first visit from your notes, and books the new patient appointment type you set up.
Cleanings and checkups
Recall visits are the most common call and the easiest to book. It offers open hygiene times and confirms the slot back to the caller.
Insurance questions
Write the plans you accept. It answers from that list and takes a message for anything it cannot confirm, so it never guesses at coverage.
Tooth pain and broken teeth
It offers the first open time you allow for urgent visits, or takes a message for your team. It does not give clinical advice.
Three settings that matter most for dental practices
- 1
Put your insurance list in your notes
It is the second most common question after availability. A clear list means fewer callbacks for your team.
- 2
Separate appointment types
Set up cleanings, new patient exams and urgent visits as their own types, so it offers the right length of slot for each caller.
- 3
Cover the lunch hour
Pick the answer mode that covers after hours and missed calls, and treat your lunch break as closed time in your business hours.
The same three plans, whatever your trade.
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature, no add-ons to unlock
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature, no add-ons to unlock
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature, no add-ons to unlock
7-day free trial with 30 minutes included. No credit card to start, cancel anytime. Learn more at Tactly.ai
Already have a WorkspaceCMS website? Add Tactly from your dashboard so everything stays on one account.
More than one location? One bill for all of them, and every location after the first is 10% to 25% off. Sign up for multiple locations →
Every plan includes
- A local phone number
- After-hours answering
- Appointment booking with calendar sync
- Transfers to a person
- An emailed summary and transcript of every call
- Text alerts to your mobile after every call (coming soon)
On the Essentials website plan it cannot book appointments; booking by phone needs Growth or above.
- Calls under 15 seconds are not billed
- Switch plans any time, prorated
- Buy it on its own. No website plan needed
Extra charges outside the plan. A phone number outside the US (Mexico, Spain or Latin America) is $10 a month on top of your plan and takes calls only; it cannot send texts. It takes the place of the included US number rather than adding a second one, and ordering it needs your business documents. Your US local number is included in every plan with no extra fee. Caller texting, coming soon, is an optional add-on at $79 once plus $10 a month, which covers registering your business with the phone carriers and their monthly fee.
Questions from dental practices, answered.
Will it give medical advice?
No. It is told never to give medical advice. For pain or a broken tooth it offers the first open time you allow, or takes a message for your team.
Can it see a patient's chart?
No. It answers only from your practice information and the notes you give it. It has no access to patient records.
Can it book two family members at once?
It books into real open times on your booking calendar, one appointment at a time, and confirms each booking back to the caller only after the calendar accepts it.
What does my team see the next morning?
An email about every call, plus the summary and transcript in your dashboard, with bookings already on the calendar.
See how it works for other businesses
- PlumbersYour hands are wet and your phone is in the truck. The receptionist picks up, asks what is going on, and puts the job on your calendar.
- HVACThe first heat wave fills your phone in a morning. The receptionist answers the overflow, books what fits, and writes down the rest.
- Law firmsA prospective client calls once. If nobody answers, they call the next firm. The receptionist picks up, takes the details and gets them to you.
- Med spasYour injector is mid-treatment and the front desk is with a client. The receptionist answers the call from the person who just saw your ad.
- Real estateA buyer calls about the house on Maple Street while you are walking someone else through a kitchen. The receptionist answers and gets you their details.
More about the AI Receptionist
- AI Receptionist overviewAn AI receptionist agent that answers your business calls, books appointments, transfers to your team and emails a summary of every call. From $49/mo.
- BookingAn AI receptionist that books callers into real open times on your calendar, and only confirms once the calendar accepts the booking.
- After hoursNights, weekends and holidays covered. The AI receptionist tells callers you are closed, books them a time or takes a message for the morning.
- PricingThree AI receptionist plans from $49/mo, each with a local number, booking, transfers and call summaries. Short calls are free.
Press play and listen to Tactly take a call.
Example calls in Tactly’s voice, with a sample voice playing the caller. Pick a call and the transcript follows along as it is spoken. More sample calls on Tactly.ai →
- TactlyThanks for calling Brightline Plumbing. I'm their virtual assistant, and this call may be recorded. I can book a visit, answer questions or take a message. How can I help?
- CallerHi, yeah, this is Maria, over on 72 Birch Lane. My water heater's leaking, and I need someone out this week if you can.
- TactlyOh no, I'm sorry to hear that, Maria. Let's get someone out to you. One sec, let me check the schedule.
- Looking up open repair times
- TactlyI have Thursday at 9 a.m. or Friday at 1 p.m. Which works better?
- CallerOh, Thursday at 9.
- TactlyGreat. So that's a water heater repair on Thursday at 9 a.m., at 72 Birch Lane. Shall I book that?
- CallerYeah, please.
- Booked: Thursday 9:00 AM
- TactlyYou're all set, Maria. We'll see you Thursday at 9.
A caller with a leaking water heater booked a visit for Thursday at 9 a.m. The summary and full transcript were emailed to the owner.
Try it live: call (305) 928-1811. Tactly answers our own line, so you hear exactly what your callers would.
Let it answer the next call.
You finish the job in front of you.
Plans from $49/mo, each with a local number, booking, transfers and a summary of every call.
Comparing options? AI receptionist vs an answering service