An AI receptionist for plumbers, so the next leak call gets booked.
Your hands are wet and your phone is in the truck. The receptionist picks up, asks what is going on, and puts the job on your calendar.
Try it live: call (305) 928-1811. Tactly answers our own line, so you hear exactly what your callers would.
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- Thanks for calling Northside Plumbing. I'm their virtual assistant, and this call may be recorded. What's going on?
- The kitchen drain is backed up and the dishwasher won't empty.
- Sorry to hear it. What's the address, so I can check you're in our service area?
- Checking the calendar for open times
- You're covered. I can get a plumber out today at 3:30 or tomorrow at 8:00. Which works?
- Booked: Kitchen drain, today 3:30 pm
What does an AI receptionist do for plumbers?
For a plumbing company, the AI receptionist answers the calls you cannot take on a job site. It greets the caller in your company's name, finds out what the problem is and where, books the visit into an open slot on your calendar, and emails you the details. If a caller wants a person while you are open, it transfers them to your cell.
Why missed calls cost plumbers so much
Plumbing calls come in when something is already going wrong. A homeowner with water on the floor rarely leaves a voicemail and waits. They hang up and dial the next company in the search results.
Most small shops answer the phone themselves, between jobs, in a crawl space or with a torch in one hand. That works until the day you miss three calls in an hour and only find out from the missed-call list at dinner.
The receptionist is built for that gap. It answers in a couple of rings, sounds the same on the tenth call of the day as the first, and leaves you a written record of every one.
What it does with the calls plumbers get
Leaks and clogs
It asks what is happening, where in the house, and how soon they need someone, then offers the first open times you have set aside for service calls.
Water heater questions
It answers from the notes you write: whether you install tank or tankless, which brands you service, and the trip charge you are happy to quote.
Quotes and remodels
Bigger jobs need you on site. It takes the caller's name, address and a short description so you can call back with a time for an estimate.
Is my area covered?
List the towns and zip codes you serve. Callers outside them hear that kindly and quickly, so you never drive an hour for a drain clean.
Three settings that matter most for plumbers
- 1
Write your service area down
Towns, zip codes and anything you will not travel for. It is the question it hears most and the one that saves you the most driving.
- 2
Say which jobs it may book
Put drain cleans and small repairs on the calendar, and keep estimates for bigger jobs as messages, so nothing lands on your day that needs a site visit first.
- 3
Let it catch what you miss
Most plumbers keep their phone ringing first and let the receptionist answer only the calls they cannot reach in time, plus nights and weekends.
The same three plans, whatever your trade.
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature, no add-ons to unlock
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature, no add-ons to unlock
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature, no add-ons to unlock
7-day free trial with 30 minutes included. No credit card to start, cancel anytime. Learn more at Tactly.ai
Already have a WorkspaceCMS website? Add Tactly from your dashboard so everything stays on one account.
More than one location? One bill for all of them, and every location after the first is 10% to 25% off. Sign up for multiple locations →
Every plan includes
- A local phone number
- After-hours answering
- Appointment booking with calendar sync
- Transfers to a person
- An emailed summary and transcript of every call
- Text alerts to your mobile after every call (coming soon)
On the Essentials website plan it cannot book appointments; booking by phone needs Growth or above.
- Calls under 15 seconds are not billed
- Switch plans any time, prorated
- Buy it on its own. No website plan needed
Extra charges outside the plan. A phone number outside the US (Mexico, Spain or Latin America) is $10 a month on top of your plan and takes calls only; it cannot send texts. It takes the place of the included US number rather than adding a second one, and ordering it needs your business documents. Your US local number is included in every plan with no extra fee. Caller texting, coming soon, is an optional add-on at $79 once plus $10 a month, which covers registering your business with the phone carriers and their monthly fee.
Questions from plumbers, answered.
Can it handle a burst pipe at night?
It answers, tells the caller the team is away, and books the first visit you have open, or takes a message with their number for your morning. It does not dispatch anyone on its own.
Will it quote prices?
Only the ones you write in your notes, like a trip charge or a drain clean price. It never invents a number, and anything else becomes a message for you.
Can it send a caller straight to me?
Yes. During your hours, if a caller asks for a person, it says so and transfers the call to the number you choose, such as your cell.
Does it work with the phone number on my truck?
Yes. Set that number to forward calls you do not answer to the receptionist's number, and customers keep dialing the number they already know.
See how it works for other businesses
- HVACThe first heat wave fills your phone in a morning. The receptionist answers the overflow, books what fits, and writes down the rest.
- Law firmsA prospective client calls once. If nobody answers, they call the next firm. The receptionist picks up, takes the details and gets them to you.
- DentistsYour front desk is checking someone out while the phone rings. The receptionist answers, books the cleaning, and leaves your team a note.
- Med spasYour injector is mid-treatment and the front desk is with a client. The receptionist answers the call from the person who just saw your ad.
- Real estateA buyer calls about the house on Maple Street while you are walking someone else through a kitchen. The receptionist answers and gets you their details.
More about the AI Receptionist
- AI Receptionist overviewAn AI receptionist agent that answers your business calls, books appointments, transfers to your team and emails a summary of every call. From $49/mo.
- BookingAn AI receptionist that books callers into real open times on your calendar, and only confirms once the calendar accepts the booking.
- After hoursNights, weekends and holidays covered. The AI receptionist tells callers you are closed, books them a time or takes a message for the morning.
- PricingThree AI receptionist plans from $49/mo, each with a local number, booking, transfers and call summaries. Short calls are free.
Press play and listen to Tactly take a call.
Example calls in Tactly’s voice, with a sample voice playing the caller. Pick a call and the transcript follows along as it is spoken. More sample calls on Tactly.ai →
- TactlyThanks for calling Brightline Plumbing. I'm their virtual assistant, and this call may be recorded. I can book a visit, answer questions or take a message. How can I help?
- CallerHi, yeah, this is Maria, over on 72 Birch Lane. My water heater's leaking, and I need someone out this week if you can.
- TactlyOh no, I'm sorry to hear that, Maria. Let's get someone out to you. One sec, let me check the schedule.
- Looking up open repair times
- TactlyI have Thursday at 9 a.m. or Friday at 1 p.m. Which works better?
- CallerOh, Thursday at 9.
- TactlyGreat. So that's a water heater repair on Thursday at 9 a.m., at 72 Birch Lane. Shall I book that?
- CallerYeah, please.
- Booked: Thursday 9:00 AM
- TactlyYou're all set, Maria. We'll see you Thursday at 9.
A caller with a leaking water heater booked a visit for Thursday at 9 a.m. The summary and full transcript were emailed to the owner.
Try it live: call (305) 928-1811. Tactly answers our own line, so you hear exactly what your callers would.
Let it answer the next call.
You finish the job in front of you.
Plans from $49/mo, each with a local number, booking, transfers and a summary of every call.
Comparing options? AI receptionist vs an answering service