An AI receptionist for law firms that never gives legal advice.
A prospective client calls once. If nobody answers, they call the next firm. The receptionist picks up, takes the details and gets them to you.
Try it live: call (305) 928-1811. Tactly answers our own line, so you hear exactly what your callers would.
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- Thank you for calling Harmon Law Office. I'm the firm's virtual assistant, and this call may be recorded. How can I help you?
- I was rear-ended last week and the insurance company keeps calling me. Do I have a case?
- I can't give legal advice, but the firm does handle car accident matters. Would you like a consultation with an attorney?
- Yes, as soon as possible.
- Checking the calendar for open times
- Booked: Consultation, Mon 11:00 am
What does an AI receptionist do for law firms?
For a law firm, the AI receptionist answers new and existing client calls when your staff are in court, in meetings or gone for the day. It answers in your firm's name, explains which practice areas you handle from your notes, takes the caller's name, number and what the matter is about, books consultations if you offer them, and never gives legal advice.
Why missed calls cost law firms so much
People call a lawyer on a bad day: after an accident, an arrest, a notice or a family crisis. They want to speak to someone now, and a voicemail greeting reads as a firm that is too busy for them.
Small firms rarely have a person dedicated to the phone. The attorney is in a hearing, the paralegal is on a filing deadline, and the call goes unanswered at the exact moment the client was ready to hire.
The receptionist answers every time, stays inside what you have written down, and never offers an opinion on someone's case. It is a polished first impression with a written record behind it.
What it does with the calls law firms get
New matters
It asks what the caller needs help with and checks it against the practice areas in your notes, so a family law firm is not booking a patent question.
Consultation requests
If you offer consultations, it books them into the times you allow on your booking calendar and repeats the time back before it ends the call.
Existing clients
Clients calling for their attorney get a message taken with their number and what it is about, or a transfer to the number you choose during hours.
Questions it should not answer
Asked whether someone has a case, it explains that it cannot give legal advice and offers to have an attorney follow up instead.
Three settings that matter most for law firms
- 1
List what you do and do not take
Write your practice areas plainly, and the matters you refer out. Callers with the wrong kind of case hear that politely instead of booking a wasted consultation.
- 2
Decide what it may book
Some firms book consultations straight onto the calendar. Others want every new matter as a message first. Both work; pick the one that fits your intake.
- 3
Choose who gets transfers
Pick one number for live transfers during office hours, such as your front desk or the intake attorney's cell.
The same three plans, whatever your trade.
Starter
$49/mo
For a solo owner who mostly needs the missed calls covered.
- 100 AI-answered minutes a month
- Then $0.35 a minute
- Every feature, no add-ons to unlock
- Most popular
Pro
$99/mo
For a busy shop that wants nights, weekends and lunch rushes handled.
- 250 AI-answered minutes a month
- Then $0.29 a minute
- Every feature, no add-ons to unlock
Growth
$199/mo
For a team that sends a large share of its calls to the receptionist.
- 600 AI-answered minutes a month
- Then $0.25 a minute
- Every feature, no add-ons to unlock
7-day free trial with 30 minutes included. No credit card to start, cancel anytime. Learn more at Tactly.ai
Already have a WorkspaceCMS website? Add Tactly from your dashboard so everything stays on one account.
More than one location? One bill for all of them, and every location after the first is 10% to 25% off. Sign up for multiple locations →
Every plan includes
- A local phone number
- After-hours answering
- Appointment booking with calendar sync
- Transfers to a person
- An emailed summary and transcript of every call
- Text alerts to your mobile after every call (coming soon)
On the Essentials website plan it cannot book appointments; booking by phone needs Growth or above.
- Calls under 15 seconds are not billed
- Switch plans any time, prorated
- Buy it on its own. No website plan needed
Extra charges outside the plan. A phone number outside the US (Mexico, Spain or Latin America) is $10 a month on top of your plan and takes calls only; it cannot send texts. It takes the place of the included US number rather than adding a second one, and ordering it needs your business documents. Your US local number is included in every plan with no extra fee. Caller texting, coming soon, is an optional add-on at $79 once plus $10 a month, which covers registering your business with the phone carriers and their monthly fee.
Questions from law firms, answered.
Will it give legal advice?
No. It is told never to give legal advice. It answers only from your firm's information and notes, and offers to have an attorney follow up on anything else.
Do callers know it is not a person?
Yes. It always says it is a virtual assistant and that the call may be recorded, so nobody is misled about who they are talking to.
Can it book consultations?
Yes, into real open times on your booking calendar. It confirms a booking to the caller only once the calendar has accepted it.
Where do the call details go?
Every call is saved with a summary and the full transcript, and you get an email about each one. They also sit in your dashboard next to your other leads.
See how it works for other businesses
- PlumbersYour hands are wet and your phone is in the truck. The receptionist picks up, asks what is going on, and puts the job on your calendar.
- HVACThe first heat wave fills your phone in a morning. The receptionist answers the overflow, books what fits, and writes down the rest.
- DentistsYour front desk is checking someone out while the phone rings. The receptionist answers, books the cleaning, and leaves your team a note.
- Med spasYour injector is mid-treatment and the front desk is with a client. The receptionist answers the call from the person who just saw your ad.
- Real estateA buyer calls about the house on Maple Street while you are walking someone else through a kitchen. The receptionist answers and gets you their details.
More about the AI Receptionist
- AI Receptionist overviewAn AI receptionist agent that answers your business calls, books appointments, transfers to your team and emails a summary of every call. From $49/mo.
- BookingAn AI receptionist that books callers into real open times on your calendar, and only confirms once the calendar accepts the booking.
- After hoursNights, weekends and holidays covered. The AI receptionist tells callers you are closed, books them a time or takes a message for the morning.
- PricingThree AI receptionist plans from $49/mo, each with a local number, booking, transfers and call summaries. Short calls are free.
Press play and listen to Tactly take a call.
Example calls in Tactly’s voice, with a sample voice playing the caller. Pick a call and the transcript follows along as it is spoken. More sample calls on Tactly.ai →
- TactlyThank you for calling Calder and Voss Law Firm. I'm their virtual assistant, and this call may be recorded. I can answer questions, take a message or connect you with the team. How can I help?
- CallerHi. So, I was in a car accident yesterday, and I think I need a lawyer.
- TactlyOh no, I'm sorry that happened. Is anyone hurt and in need of help right now?
- CallerNo, no, I'm home now. My neck's just sore, that's all.
- TactlyOkay. Dana in Intake handles new cases. Would you like me to connect you to her now?
- CallerSorry, who was that?
- TactlyDana. She's the intake lead, and she handles new injury cases. Shall I put you through?
- CallerOh, yes, please. That'd be great.
- TactlyConnecting you to Dana now. One moment.
- Transferred to Dana, Intake
A new caller was in a car accident yesterday and has a sore neck. They are looking for a lawyer and were transferred to Dana in Intake.
Try it live: call (305) 928-1811. Tactly answers our own line, so you hear exactly what your callers would.
Let it answer the next call.
You finish the job in front of you.
Plans from $49/mo, each with a local number, booking, transfers and a summary of every call.
Comparing options? AI receptionist vs an answering service